1. Click Start
, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\
3. On the File menu, click Export.
4. In the File name box, type printerName, and then click Save.
5. Right-click printerName.reg, and then click Edit.
6. Locate the sentence which starts with the "Previous Names" string, and then replace the sentence with the following text:
"Previous Names"=hex(7):00,00
7. On the File menu, click Save.
8. Exit Notepad.
9. Right-click the file that you saved in step 7, click Merge, and then click OK.
10. Restart the Print Spooler service. To do this, follow these steps:
a. Click Start
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, type services.msc in the Start Search box, and then click services.msc in the Programs list.
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If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
b. Right-click Print Spooler, and then click Stop.
c. Right-click Print Spooler, and then click Start.
These steps provide positive steps to troubleshoot your problems. For more information you can use Microsoft Knowledge Base Articles
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