Computer Printer Repair

Fix Printer Problems

HP Printer Error

Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
The printer is unable to read the electronic information (elabel) on the print cartridge.
XX Description 00 memory error on the cartridge or 01 memory device not found
YY Description 00 black print cartridge

1. Supplies used in newer printer models contain a memory chip. This information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.

2. Replace the memory chip cable/connector or the DC controller.
Error 10.32.00 Unauthorized Supply
Alternates with for help press "?" - A new non-HP supply has been installed this message continues until you press the check button or install an HP supply item

Error 11 - Paper Out
1. Paper tray empty or not seated correctly. A buildup of toner on the edges of the tray which slide into the printer can sometimes cause problems. Take a sharp tool, like a razor blade and scrape the buildup off these edges.

2. Sensor Arm Stuck or Broken - check for free movement of the sensor arm. On the LJ4/4M/4+/4M+ the sensor flag can get knocked out of place when a paper jam occurs and the tray is pulled out abruptly. Most times this can simply be reinstalled. If it's broken, you will need to replace the sensor flag.

3. Defective Tray Size Sensing or Configuration - Most trays have tabs which depress a series of switches when installed. Verify that the tabs aren't damaged and that the tray switches located in the printer are not damaged. You can depress these by hand and hear them click. Occasionally the contact for the micro switch will get bent and will have to be replaced. Also verify the configuration through the menus on the printer.

4. Defective Paper Control Sensor PCB - These do fail and will need to be replaced.

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1 comment:

johnson dell said...

For HP Tech support contact on 1-800-935-0537