Computer Printer Repair

This post describes how to use the Printing Troubleshooter that is included in Microsoft Windows XP Help and Support Center. This post also provides a list of online printer support services that may help you solve your printing problem.

The Printing Troubleshooter includes step-by-step instructions for troubleshooting the following printing problems in Windows XP:

? You cannot install a local printer.
? Your photo printout quality is poor.
? Your document does not print at all.
? Some of the features that came with your printer do not work.
? Printed text or graphics is incomplete.
? Fonts are missing or do not look the same as they do on the screen.
? Printing is unusually slow.
? You cannot print from an MS-DOS-based program or from the MS-DOS command prompt.
? You receive the following error message:

The printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 or Windows 2000 kernel-mode drivers.

How to start the Printing Troubleshooter

1. Click Start , and then click Help and Support.
2. Under Pick a Help Topic, click Fixing a problem.
3. In the left pane, click Printing problems.
4. In the right pane, click Printing Troubleshooter .

How to use the Printing Troubleshooter

1. Click the option that describes the problem that is occurring, and then click Next .
2. Repeat step 1 until your problem is resolved or you have reached the end of the troubleshooting path. Note that you can click Back at any time to repeat the last step, or click Start Over to start the Printing Troubleshooter again.