Computer
tech support which is also known as technical support includes a host of services under its wings. It is basically aimed at offering excellent services in assisting the operation and functioning of technical products related to computers and computer software. It is not an entity which provides training and giving support services to individuals and personnel alike, but it's prime focus is to provide help for technical support for a particular product.
Most
tech support are provided by the product's manufacturers and they are available for free counselling and support for the products they sell or they give
tech support for a minimal fee.
Tech support is enabled either by phone or through a web site via a chat session. Big companies have internal tech support teams to cater to the needs of the company's employees. Most of the tech support comes from the Internet and a good lot of them comes for free. The tech experts take care of all the computer related problems in order to provide advice and assistance to users and consumers alike. While smaller problems are given out mostly for free, as the problem becomes more complicated, a certain amount of fee is collected from the consumer for premium
tech support.
Thee are various ways to enable and get an access to
tech support services. Mostly all of them are delivered through the Internet. However, there are different technologies deployed to sent out these services. For a user who wants to have a direct interaction with the tech support specialists, various tools like SMS, Online chat, E-mail or Fax etc. can deployed to send out the information and
tech support. Telephonic calls are also used to settle software problems. The next higher level of tech support is the remote access repair services. There is also a facility provided by
tech support experts to deal with complicated problems especially that has to do with the hardware by directly dealing with the customer through a face to face interaction in person.
There is a strong possibility of Trojan attacks looming large in the case of the
Windows 7 product activation system cracks. These cracks had been developed in the time period of less than a month since Microsoft released it's new
operating system, Windows 7. The ChewWGA with the RemoveWAT utility gives the option to a potential Windows 7 user to overlook the Windows Genuine Advantage registration procedure. These hacks elude the product activation without requiring OEM keys. This was never an issue on the pre-release code hacks.
And now, a reliable security firm has spilled the beans saying that Trojans posing as Windows 7 operating system cracks are lurking around. Very soon RemoveWAT and Chew-WGA versions in Trojan will be available on websites and file-sharing networks everywhere. The launch of the Windows 7
operating system cracking tools was quite alarming and it took security watchers by surprise.
Similar tracks were also released after the launch of Vista
operating system two years back. The problem was quickly resolved when Microsoft issued an update then. The same was the case with the Windows XP as well. when it's utilities also started making an appearance in 2005. It happened immediately after the Windows Genuine Advantage system became a compulsory mandate in the same year.
Keeping in mind the need of professional Microsoft has come over certain limitation of Windows XP.. This edition would basically have been Windows 7 Business but was renamed by Microsoft to reflect that it is not only aimed at business but also at professionals. Many people say that it was done to make the decision for Windows XP users easier to switch to the Windows 7, as one of the Windows XP editions was named Windows XP Professional. Its upgrade version is available for $199.99 while full version at $299.99. The basic system requirement will be 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor, 1 GB or 2 GB RAM will be suitable depending upon 32 bit or 64 bit system.
One of the major advantage for the XP user is the presence of XP mode in it. Hence the user don't have to sacrifice with those program which are even non compatible to run under Windows 7 Professional. Thus fewer walls stand between you and your success. You can run many Windows XP productivity programs in Windows XP Mode and recover data easily with automatic backups to your home or business network. With Domain join you can enjoy network connectivity to your office being at home even. With all the exciting entertainment features of Windows Home Premium, it’s a great choice for home and for business.
Windows 7 Professional contains all features which has make it stand firm. Like it provides full Windows Aero support, home Group (Create & Join) , Multi-Touch , Premium Games, Windows Media Center
plus Windows Server Domain support, Remote Desktop Server support., Location aware printing, Encrypting the file system and Presentation mode
Windows 7 Home Professional has everything you need for work and home. Simplify everyday tasks: find something instantly with jumplist, compare documents side-by-side with Aero shake, or easily back-up your complete system over a network. With Home group your PC will be more interactive and will help you to share your files and video more effectively and you can share single printer to more than 2 computer hence its much economic. You can interact with any compatible device connected to your computer and will be able to see device pictures and status, and run common tasks from a single window. Windows 7 professional due to its 64-bit technologies will offer good performance. The presence XP Mode will give you another benefit that you will be able to run application which are not meant for Windows7 professional. Entertainment will be another area of advancement for Windows 7 professional user. You can watch Internet TV, pause, rewind, and record TV or use Touch to interact with your PC in new ways
Windows 7 Professional give troubleshooting tools in your hand by means of Action Center to resolve many computer problems on your own. Action Center comprise of over 20 automatic troubleshooting options. These are designed for access by either the user or the operating system itself when a problem is detected. These troubleshooters can diagnose and solve the most common problems reported by Windows 7 Professional users, including set-up and compatibility issues and hardware defects.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source:
iYogi acquires Clean Machine Inc.
